Hellenic Open University Conferences, International Conference on Business & Economics of the Hellenic Open University 2015

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Assessing personnel performance in the National Health Service in Greece: A critical review from a performance management perspective.
Iordanis Sidiropoulos

Building: Titania
Room: Platon
Date: 2015-02-06 05:00 PM – 07:00 PM
Last modified: 2015-01-27


There have been a lot of efforts to institute an effective personnel performance appraisal system in public health care during the last few decades. The existing assessment procedures have had a minimal effect on relevant outcomes while their full implementation has been problematic. A recent change in the performance appraisal system has met overwhelming resistance during implementation. Methodologically, a systematic review of performance management in health care was undertaken. The legal framework as well as the existing personnel appraisal system, as it is currently practiced, in the National Health Service in Greece was reviewed. The weaknesses of the current appraisal system were examined taking into account performance management theory as well as performance management systems already implemented in other health care organizations. Emphasis was given on the holistic and continuous nature of performance management as well as changing the focus from assessment to improvement and development. Conclusions were, also, drawn from a comparison of the different appraisal systems currently in existence between medical and non-medical staff with regard to stimulating performance. The focus on the overall aim of developing a high performance culture was stressed.


performance management; health care; Greece