Hellenic Open University Conferences, International Conference on Business & Economics of the Hellenic Open University 2016

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TOTAL QUALITY MANAGEMENT AND SMALL SERVICE ORGANIZATION
NIKOLAOS KARTALIS

##manager.scheduler.building##: Titania
##manager.scheduler.room##: Socratis
Date: 2016-04-23 09:00 AM – 10:45 AM
Last modified: 2016-04-14

Abstract


A lot of research in Total Quality Management  focuses on industrial organizations no much research have been done  in small service organizations. This paper tries to investigate the role of Total Quality Management  in small service organization using the case study method. The findings support that the increasing acceptance of the TQM being an important factor for improving, growth and success.


Keywords


Total Quality Management; Accounting Information; Case study.

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