Authors: Dimitrios Komninos, Zacharias Dermatis, Christos Papageorgiou, Athanasios Anastasiou

Title: The journey from e-government to Digital Transformation: The case of public services in Greece.

Abstract

The current paper explores the evolution of government services in the digital era. It investigates the transition from traditional e-Government practices to comprehensive digital transformation strategies, with a focus on public services. The study delves into the challenges, opportunities, and outcomes associated with this journey, emphasizing the shift towards citizen-centric approaches and technological integration. Through a specific analysis of public services, the paper highlights the benefits of harnessing emerging technologies, data analytics, and user-centered design to enhance service delivery, accessibility, and overall governance.  The Greek public service landscape serves as a pertinent backdrop for this exploration, offering insights into the strategies, outcomes, and prospects associated with steering digital transformation in a governmental context.