Authors: Christos Pallis, Petros Pallis, Ioanna Chioti

Title: The Management and Utilization of Human Capital in Banking Sector. Evidence from Greece

Abstract

As part of the reorganization of services provided by companies, undoubtedly a significant role is the efficient management of human capital. Ensuring adequate and qualified personnel together with the proper management of their knowledge, are critical factors in competitiveness, productivity and profitability.

The main objective of the paper is to highlight the management and development of human capital of financial institutions and that this parameter is a key priority for improving the efficiency of banking services for the benefit of their clients.

For this purpose three bank branches of different banks will be investigated, where their strategic planning will be analyzed, the policies to be implemented will be highlighted and their objectives to be achieved will be underlined