The aim of this paper is to describe and analyze the emotional dimension of employees in 4- and 5-star hotel units in Cyprus. For this purpose, a questionnaire was developed, containing demographic questions and questions based on the professional quality of life scale (ProQOL 30), which was distributed electronically to employees in 4- and 5-star hotels in Cyprus during the period March - April 2024. More specifically, 105 employees in 4 and 5 star hotels in Cyprus participated in the research. Based on the subscales of ProQOL 30 (compassion satisfaction, burnout, compassion fatigue) the mean value of compassion satisfaction is 37.6 ±4.24 (medium to high level), burnout is 26.4 ± 3.55 (medium to low level) and compassion fatigue is 26.8 ± 7.73 (medium to low level). Burnout and compassion fatigue are statistically significantly related to each other in a highly positive degree (correlation coefficient 0.789). In addition, employees of 4 and 5-star hotels in Cyprus with lower annual income (up to 19999 euros) are more likely to experience lower compassion satisfaction, higher burnout and higher compassion fatigue than employees with an annual income of 20000 euros and above. Also, employees with less experience are more likely to experience less compassion satisfaction, slightly more burnout, and slightly less compassion fatigue. Additionally, female workers in 4- and 5-star hotels in Cyprus are more likely to have lower compassion satisfaction and greater compassion fatigue (secondary traumatic stress) than male workers. Finally, to a greater extent, work experience has a positive effect on compassion satisfaction, while to a lesser extent, age and educational level have a positive effect on burnout and compassion fatigue.Through this research, it is found that the workers in the 4- and 5-star hotels in Cyprus are mentally and emotionally resilient to the workload and the work demands that arise during their daily working life. However, it is important to emphasize the need for further emotional support and strengthening of the female workers in these hotels, as well as to increase the total salaries of the workers employed there in order to increase their satisfaction. It is also important that these hotels are staffed with workers who are experienced in the hotel sector, so that conditions of job satisfaction are formed, while in order to limit burnout and compassion fatigue, they need to focus on younger workers and not particularly with high educational level. This research forms an appropriate research framework regarding the emotional state of employees in the hotel sector and is a basis for further relevant research on employees in the wider tourism sector.